General
We collect personal data when you purchase one of our services. We need this information for billing purposes and to enable the use of services. To do this, we ask for your company name, name, address, phone number and e-mail address. We also ask for your payment information in order to bill you for services purchased. We also collect data when you subscribe to our e-mail newsletter, request a quote or ask a question via the contact form, e-mail or WhatsApp.
What data do we collect
We collect contact information such as your name, company name, address, phone number, email address, bank information and IP address. In addition, we collect data on previous orders and use of our services. We also keep track of when and what we talked to you about. If you send us an e-mail, your name, e-mail address, IP address and the content of the conversation will be stored.
Why do we collect personal data
We process personal data to provide our services, account creation, billing and to answer and follow up on questions, changes and any problems related to our services and software. We also store traffic and location data such as your IP address to allow you to safely use our services, prevent fraud and resolve complaints.
Provision of data to third parties
Your information will never be shared with other parties or agencies to the extent that it is not necessary for the performance of our services. We release your personal information without your consent only if required by law or if there is sufficient evidence that it is necessary to comply with the laws or legal provisions as they apply to our company, software, our website and to protect and defend the rights or property of our company, website and software, and in urgent cases to protect the personal safety of our associates, website or the public. Releases of personal data will be released only after careful consideration with interested party.
Sometimes we need to share your personal data with other parties in order to provide a requested service. In addition, we use systems or services of partners and suppliers where it is possible that this party may have access to our customers’ data. Some partners and suppliers are located in Germany, Belgium and the United States. These partners and vendors provide appropriate safeguards for privacy protection and security. Where necessary, contractual arrangements are set forth in a processing agreement.
How do we secure your data
We carefully protect your information from loss, misuse, unauthorized access or publication, alteration or destruction. Within our company, data is stored on servers with password protection, two-step verification (2FA) and restricted access. Your data will be stored and processed in the Netherlands. Backups of personal data are additionally stored encrypted in certified data centers in the Netherlands, Germany and Ireland.
To the extent that partners and vendors need access to your data, we ensure that this is done securely. The relevant partner or supplier receives only the data necessary for the provision of services. We explicitly state that this data must be adequately secured. Where necessary, contractual arrangements are set forth in a processing agreement.
Inspection, correction and the right to be forgotten
As an existing relationship, you can use your relationship number and password to access your personal area on our website and view your data. If your information in our records contains inaccuracies, you can have them changed. You can also indicate here whether you wish to be kept informed by e-mail about important information in relation to the services you have purchased and our services.
You have the right to be forgotten. You can ask us, after identification, to remove your data from our customer database. In certain situations, we cannot fulfill your request. For example, we are required to keep financial information for 7 years. If we cannot fulfill your request, we will inform you of the reason.
CloudFlare DNS and security
To protect our website and underlying systems from online security threats, the DNS is redirected through CloudFlare. CloudFlare does not collect data that says anything about the identity of visitors to our website.
The traffic data is stored by CloudFlare on foreign servers. We have not allowed CloudFlare to provide this traffic data to third parties. Traffic data may only be provided to third parties if CloudFlare is required to do so by law, or to the extent that third parties process the information on behalf of CloudFlare.
Email newsletter
Periodically, we send a newsletter by e-mail that keeps relations and interested parties informed of the latest developments regarding our services. Your e-mail address will be added to the list of subscribers only with your explicit permission. Each newsletter contains an unsubscribe link that allows you to unsubscribe directly.
To send our e-newsletter, we use Brevo. The subscriber file is stored by Brevo on servers within the European Union on our own servers as well as on Google Cloud. We have not allowed Brevo to provide the subscriber database to third parties. Brevo may provide the subscriber record to third parties only if Brevo is required to do so by law.
Third party websites
On our website, you may find hyperlinks to third-party websites. Our privacy policy does not apply to those websites. We do not bear any responsibility of the accessibility and content of these websites and the handling of your personal data by these third parties. Therefore, always read the privacy policy of the website you are visiting.
Changes
Based on new developments, the texts of this website and the privacy policy may be changed, for example in the context of new laws and regulations. It is therefore recommended that you consult our privacy policy on a regular basis.
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